Terms of service

Terms of Service

Last updated: August 13, 2026

Overview

This website, gloriascakeandcandy.com (the "Site"), is operated by Sweet Help Inc., a California corporation doing business as Gloria's Cake & Candy Supplies ("Gloria's", "we", "us", "our"). By visiting the Site, purchasing something from us, or using any of our services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"), including the policies referenced here, such as our Privacy Policy.

PLEASE READ THESE TERMS CAREFULLY. SECTION 15 CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

We may update these Terms by posting changes to this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence. You may not use our products or the Service for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. You must not transmit any worms, viruses, or destructive code. A breach of any of the Terms will result in immediate termination of your permission to use the Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us. Credit card information is always encrypted during transfer over networks.

3. Accuracy of Information

We are not responsible if information made available on the Site is not accurate, complete, or current. The material on the Site is provided for general information only and should not be your sole basis for making decisions. We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information.

4. Products, Pricing, and Modifications to the Service

Prices for our products are subject to change without notice. Products may be available exclusively online and may have limited quantities. We have made every effort to display product colors and images accurately, but we cannot guarantee your screen's display is accurate. We reserve the right to limit quantities, discontinue any product, or refuse any order, and to modify or discontinue the Service without notice. Returns and exchanges are governed by our refund policy posted on the Site.

5. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update your account information so we can complete your transactions and contact you as needed. We may refuse or cancel orders that appear to be placed by dealers, resellers, or distributors, or that we suspect are fraudulent.

6. Optional Tools and Third-Party Links

We may provide you with access to third-party tools which we neither monitor nor control. Such tools are provided "as is" without warranties, and your use of them is at your own risk. Links on the Site may direct you to third-party websites that are not affiliated with us; we are not responsible for their content or accuracy.

7. Comments, Feedback, and Submissions

If you send us comments, suggestions, reviews, or other materials, you agree that we may use them without restriction or obligation to you. You agree your comments will not violate any right of any third party or contain unlawful, defamatory, or otherwise objectionable material.

8. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

9. Errors and Omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, without prior notice (including after you have submitted an order).

10. Prohibited Uses

In addition to other prohibitions in these Terms, you may not use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations or laws; (d) to infringe our or others' intellectual property; (e) to harass, abuse, defame, or discriminate; (f) to submit false or misleading information; (g) to upload malicious code; (h) to collect or track personal information of others; (i) to spam, phish, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security of the Service. We may terminate your use of the Service for violating any prohibited use.

11. Disclaimer of Warranties

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered to you through it are (except as expressly stated by us) provided "as is" and "as available" without any warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except to the extent such warranties cannot be disclaimed under applicable law.

12. Limitation of Liability

To the fullest extent permitted by law, in no case shall Sweet Help Inc., our directors, officers, employees, or agents be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased through it. In states that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Sweet Help Inc. and our affiliates, officers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

14. Severability; Entire Agreement; Waiver

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of it. These Terms and the policies posted on the Site constitute the entire agreement between you and us regarding the Service.

15. Dispute Resolution — Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

(a) Informal resolution first. Before filing any claim, you agree to contact us at hello@gloriascakeandcandy.com with a written description of the dispute and give us 30 days to resolve it informally. Most concerns can be resolved this way, quickly and at no cost.

(b) Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Service, or any products purchased from us — including any question about the existence, validity, or termination of this agreement, and including claims based on events that occurred before you accepted these Terms — that is not resolved informally shall be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures and, where applicable, its Consumer Arbitration Minimum Standards. The arbitration will take place in Los Angeles County, California, or, at your election, by videoconference or telephone. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

(c) Class action waiver. YOU AND GLORIA'S EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims. If this class action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) shall proceed in court, and the waiver shall remain in effect for all other claims.

(d) Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property rights.

(e) Coordinated filings. If 25 or more similar demands for arbitration are filed against us by the same or coordinated counsel, the parties agree the demands shall be resolved in staged proceedings, beginning with bellwether arbitrations of up to 10 demands selected by the parties, with the remaining demands held in abeyance (and any filing-fee obligations deferred) until the bellwether proceedings conclude.

(f) Your right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing hello@gloriascakeandcandy.com with your name and the subject line "Arbitration Opt-Out" within 30 days of the date you first accept these Terms. Opting out of arbitration does not affect any other provision of these Terms.

16. Governing Law

These Terms and any separate agreements whereby we provide you the Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions.

17. Contact Information

Questions about these Terms should be sent to us at:
Sweet Help Inc. dba Gloria's Cake & Candy Supplies
11117 Washington Blvd, Culver City, CA 90232
(323) 289-8807 · hello@gloriascakeandcandy.com